社交电商把分享放进同一个环境，对话应用则进一步把购物变成连续对话。顾客不再只浏览静态页面，而会询问“退货是否方便”。这种互动可以压低售后不确定性，也让品牌从一次曝光进入更长的决策环节。 好的智能导购首先应该倾听，而不是急着发送购买链接

The history of digital conversation begins long before mobile apps. In the early computing age, computers were large, scarce, and far from ordinary users. Work was usually handled through batch processing. People prepared paper tapes, submitted jobs and commands, and waited for a line-printer out